Return & Refund Policy

  1. Return Eligibility Items may be returned within 30 calendar days upon receipt of goods. Returned goods must be unused, unwashed, in original condition and original packaging, with all accessories intact. Custom‑made, clearance, personal hygiene‑related home goods are non‑returnable.
  2. Return Process Please submit a return request via our contact channel. Do not send returns without prior authorization. Our team will reply with return instructions and return address.
  3. Return Shipping Cost If return is caused by our error: wrong item, defective product, we cover return shipping fee. For customer‑initiated returns for personal reasons, return shipping fees shall be paid by customers. Original shipping cost is non‑refundable.
  4. Refund Rules Once we receive and inspect returned merchandise, we will process your refund. Refund will go back to your original payment method. Please allow 5‑10 business days for funds to show in your account, subject to bank processing speed.
  5. Partial Refund Partial refund may apply for items that cannot be fully returned. We reserve the right to reject returns if goods are damaged due to improper customer use.
  6. Damaged / Defective Items Please provide clear photos or videos of damaged goods within 7 days after receiving your parcel. We can arrange replacement or refund for qualified defective claims.