FAQ
- How can I modify my order or shipping address? Please email us immediately after placing the order. If the order has not been shipped, we can help adjust address or order details. Once shipped, changes cannot be made.
- Where is my order? Why is tracking not updating? After shipment, tracking info may take several days to refresh by logistics system. If tracking stays unchanged for long time, please write to us with your order number.
- Can I cancel my order? Orders can be canceled before shipment. Once items have been dispatched, cancellation is unavailable; you may apply for return after receiving package.
- What if I receive wrong or broken home goods? Please send us clear photos or videos of packaging and defective items within 7 days of receipt. We will arrange replacement or refund for qualified cases.
- Why my delivery takes longer than expected? Estimated delivery time is not guaranteed. Customs inspection, peak shopping season or local logistics congestion may extend delivery period.
- Do I need to pay customs fees? Import duties and local taxes are responsibility of the recipient. Please learn about local import regulations before purchasing.
- How do I apply for return? Submit return application via Contact Us page. Wait for our return authorization before sending goods back. Unauthorized returns will not get processed.
- Is my personal information safe when shopping? We follow privacy protection rules. Your payment data is handled by secure third‑party payment processors; we will not sell your private data.